If a routine inquiry involves only one question, it is best to:

If a routine inquiry involves only one question, it is best to:



a. use the we-viewpoint instead of the you-viewpoint.
b. delay the question until the closing of the message.
c. embed the question in the body of the message.
d. ask the question immediately and then move to a goodwill ending.
e. employ a writer-centered approach.




Answer: D


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