In terms of writing bad-news messages, which of the following is true of a buffer?
a. It refers to an opening that identifies the subject of the message but does not indicate that negative news is coming.
b. The person writing the bad-news message uses a buffer when he or she is not trying to cushion the bad news.
c. With the use of a buffer, the reader is conveyed negative news in a frank and blunt manner.
d. A buffer is used when the reasons for negative news are avoided in the message.
e. A buffer is used when there is negative news is directly delivered without explanations.
Answer: A
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