When refusing requests, which of the following is true of setting up the explanation in the opening?
a. The writer should not try to cushion the bad news.
b. The writer should convey the message in a frank and blunt manner.
c. The writer should begin the message with a buffer that sets up the discussion.
d. The writer should not try to offer an alternative solution at any cost.
e. The writer should deliver the message directly without any explanations.
Answer: C
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