Which of the following adjustment-grant messages presents its contents in the most positive way?
a. We sincerely regret the inconvenience caused to you and want to explain what happened.
b. We carefully inspected the machine as demanded by you.
c. A review of the facts surely supports our contention that the machine was not at fault.
d. Since your satisfaction with our product is important to us, we thoroughly checked the machine.
e. Inspection of the machine has taken up a lot of our time.
Answer: D
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