Which of the following is the best way to introduce the problem in a claim message?
a. "I am disappointed by the service rendered by your store."
b. "I had heard good things about your center but now regret that I chose it for this important company event."
c. "Overall, the event was not the impressive "thank-you" to my hard-working employees I had in mind when we drew up the contract."
d. "I absolutely refuse to pay this amount for the poor job you did of hosting this event."
e. "I regret we had our television serviced at your service station, it was highly unsatisfactory."
Answer: C
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