Which of the following is a powerful strategy for maintaining goodwill while presenting bad news to the reader?
a. Delivering the message directly without much explanation.
b. Trying not to buffer or cushion the bad news.
c. Conveying the message in a blunt and frank manner.
d. Taking time to provide an alternative solution to the reader.
e. Ensuring never to end a bad-news message with a forward-looking note.
Answer: D
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