Laura frequently uses her work computer to check personal e-mail; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities. Laura has fallen into the self-deception ethical trap.

Laura frequently uses her work computer to check personal e-mail; however, she feels what she is doing is acceptable because her colleagues use their computers much more than she does for personal activities. Laura has fallen into the self-deception ethical trap.

Answer: false

Daniel has altered figures on his firm's financial statements to make revenues for the quarter look higher. He thinks that doing this will cause an increase in his firm's stock price, which will make stockholders happy. He has fallen into the ends-justify-the-means ethical trap.

Daniel has altered figures on his firm's financial statements to make revenues for the quarter look higher. He thinks that doing this will cause an increase in his firm's stock price, which will make stockholders happy. He has fallen into the ends-justify-the-means ethical trap.

Answer: true

Janice believes her supervisor has done something wrong. She should immediately go to the head of the company to make sure that the wrongdoing doesn't continue.

Janice believes her supervisor has done something wrong. She should immediately go to the head of the company to make sure that the wrongdoing doesn't continue.

Answer: false

Positive strokes might include receiving a hurtful comment, being avoided or left out of conversation, and receiving a reprimand from a superior.

Positive strokes might include receiving a hurtful comment, being avoided or left out of conversation, and receiving a reprimand from a superior.

Answer: False

In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions.

In effective groups, the focus on a common goal allows members to overcome individual differences of opinion and to negotiate acceptable solutions.

Answer: True

Listening for pleasure, recreation, amusement, and relaxation is casual listening.

Listening for pleasure, recreation, amusement, and relaxation is casual listening.

Answer: True

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.

Nonverbal messages can contradict the accompanying verbal message and affect whether a message is understood or believed.

Answer: True

Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.

Vocal kinesic communication includes gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.

Answer: False

Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.

Many bad listening habits develop simply because the speed of spoken messages is much faster than our ability to receive and process them.

Answer: False

Supportive behavior is characterized by a leader's giving detailed rules and instructions and monitoring closely that they are followed.

Supportive behavior is characterized by a leader's giving detailed rules and instructions and monitoring closely that they are followed.

Answer: False

When the members of a group cooperate, one person's success is not achieved at the expense or exclusion of another.

When the members of a group cooperate, one person's success is not achieved at the expense or exclusion of another.

Answer: True

In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.

In a flat organizational structure, communicating up and down in a top-heavy hierarchy becomes more important than communicating across the organization chart.

Answer: False

When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening.

When people listen to obtain information, solve problems, or persuade or dissuade (as in arguments), they are engaged in empathetic listening.

Answer: False

In a Total Quality Management environment, decision-making power is distributed to the people closest to the problem, who usually have the best information sources and solutions.

In a Total Quality Management environment, decision-making power is distributed to the people closest to the problem, who usually have the best information sources and solutions.

Answer: True

Meetings provide opportunities for participants to enhance their credibility, and communicate impressions of power, competence, and status.

Meetings provide opportunities for participants to enhance their credibility, and communicate impressions of power, competence, and status.

Answer: True

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.

Electronic meetings provide a rich nonverbal context, but have logistical issues of schedules and distance.

Answer: False

Electronic meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.

Electronic meetings allow companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.

Answer: True

Janet is the manager of Printennia, a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "Don't be late for work." Although Janet did not say it verbally, she implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet tried to express her message through _____.

Janet is the manager of Printennia, a content writing firm. During a project briefing session, Janet turned to her subordinate, Juan, and said, "Don't be late for work." Although Janet did not say it verbally, she implied that Juan is not dependable, and she assumed that Juan understood what she was implying. In this scenario, Janet tried to express her message through _____.

Answer: metacommunication

According to the older view of management, labeled as theory X by McGregor, management _____.

According to the older view of management, labeled as theory X by McGregor, management _____.

Answer: sought to motivate an individual solely through external incentives

Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs?

Which of the following statements is true according to Abraham Maslow's concept of a hierarchy of needs?

Answer: Effective communicators recognize ways to help people satisfy their needs.

_____ represents the collective opinion of a group, or the informal rule that all team members can live with at least 70% of what is agreed upon.

_____ represents the collective opinion of a group, or the informal rule that all team members can live with at least 70% of what is agreed upon.

Answer: Consensus

Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.

Jakeel is a new salesperson with Sensations Inc. He attends a regional sales meeting, followed by a reception. At the reception, he converses with three new salespeople and half an hour later he remembers neither their names nor the topics they discussed. In this scenario, Jakeel has a bad listening habit of _____.

Answer: faking attention

A _____ brings together employees from various departments to solve a variety of problems such as productivity issues, contract estimations and planning, and multidepartment difficulties.

A _____ brings together employees from various departments to solve a variety of problems such as productivity issues, contract estimations and planning, and multidepartment difficulties.

Answer: cross-functional team

In a group, which of the following activities is assumed by the one who takes on the role of a reporter?

In a group, which of the following activities is assumed by the one who takes on the role of a reporter?

Answer: Preparing material for submission

____ is characterized by the leader's giving detailed rules and instruction and monitoring closely that they are followed.

____ is characterized by the leader's giving detailed rules and instruction and monitoring closely that they are followed.

Answer: Directive behavior

In effective groups, participants _____.

In effective groups, participants _____.

Answer: establish norms for behavior and expectations

_____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.

_____ allows companies to reduce travel budgets, save professional time, and minimize the environmental impact caused by travel.

Answer: Electronic meeting

Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.

Sandra is a manager at Starlight Inc. She wants to upgrade the quality of Starlight's products. She calls for a meeting with the technical experts of her company and asks for suggestions on how to achieve this goal. She gathers information by listening to each of the experts. In this scenario, Sandra is involved in _____.

Answer: listening for information

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Miquel, after earning a scholarship for superior grades in school, receives a congratulatory letter from the dean of the school. This communication interaction is considered a _____.

Answer: positive stroke

Mark's marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.

Mark's marriage to Stephanie was in trouble. He was depressed and spoke to Gladwin, his best friend, about his personal issues. In this scenario, Gladwin was involved in _____.

Answer: empathetic listening

Which of the following is a meeting outline that includes important information: date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved?

Which of the following is a meeting outline that includes important information: date, beginning and ending times, place, topics to be discussed, and responsibilities of those involved?

Answer: The agenda

In the _____ stage of team development, team members deal with conflicting personalities, goals, and ideas.

In the _____ stage of team development, team members deal with conflicting personalities, goals, and ideas.

Answer: storming

Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take the blame for the project's failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting.

Createsols is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who is to take the blame for the project's failure. Amy, the project lead, requested everyone to stop pointing fingers at others and to calm down. In this scenario, Amy was playing the role of a _____ in the meeting.

Answer: harmonizer

In Total Quality Management (TQM) programs, the emphasis is on:

In Total Quality Management (TQM) programs, the emphasis is on:

Answer: distributing the decision-making power throughout an organization.

A(n) _____ is an emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others.

A(n) _____ is an emotional response one gets in a communication interaction that has either a positive or negative effect on feelings about oneself and others.

Answer: stroke

Alan was being interviewed for the position of business analyst at Amberg Tech Solutions. Susan, an interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, Susan got the message that he was not much interested in the job through _____.

Alan was being interviewed for the position of business analyst at Amberg Tech Solutions. Susan, an interviewer, looked at him and observed that he was dressed inappropriately and looked disinterested. Susan assumed that Alan did not care much for the job and subsequently rejected his application. In this scenario, Susan got the message that he was not much interested in the job through _____.

Answer: visual kinesic communication.

Grouping employees into a team structure guarantee that employees will automatically function as a team.

Grouping employees into a team structure guarantee that employees will automatically function as a team.

Answer: False

Downward communication is a type of communication that is generally a response to requests from supervisors.

Downward communication is a type of communication that is generally a response to requests from supervisors.

Answer: False

People communicate to satisfy needs in both their work lives and their private lives.

People communicate to satisfy needs in both their work lives and their private lives.

Answer: True

Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures.

Learning about other cultures and developing sensitivity will help maximize ethnocentric relations when dealing with other cultures.

Answer: False

Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.

Communication is the process of exchanging and interpreting information and meaning between or among individuals through a system of symbols, signs, and behavior.

Answer: True

The study of body language is known as chronemics.

The study of body language is known as chronemics.

Answer: False

In an ideal communication situation, one party would be able to encode his or her message in such a way that it would create barriers for the receiving party to decode the message.

In an ideal communication situation, one party would be able to encode his or her message in such a way that it would create barriers for the receiving party to decode the message.

Answer: False

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.

In successful teams, leadership is likely to be shared, which requires more direct and effective communication within the organization.

Answer: True

Entertainment is a common purpose of communication in the workplace, whereas informing and persuading are not.

Entertainment is a common purpose of communication in the workplace, whereas informing and persuading are not.

Answer: False

The inaccuracy of the grapevine has more to do with the message output than with the input.

The inaccuracy of the grapevine has more to do with the message output than with the input.

Answer: False

Teams prevent companies from drawing on the skills and imagination of a whole workforce.

Teams prevent companies from drawing on the skills and imagination of a whole workforce.

Answer: False

A limitation of language translation is that some words do not have an equivalent meaning in other languages.

A limitation of language translation is that some words do not have an equivalent meaning in other languages.

Answer: True

Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.

Downward communication flows from supervisor to employee, from policy makers to operating personnel, or from top to bottom on the organization chart.

Answer: True

According to the transactional process model, two parties involved in a communication encounter are communicating at different times.

According to the transactional process model, two parties involved in a communication encounter are communicating at different times.

Answer: False