Using passive voice and complex sentences are effective ways to de-emphasize bad news.

Using passive voice and complex sentences are effective ways to de-emphasize bad news.

Answer: True

"We apologize for any inconvenience we may have caused you" is a recommended way to close a refusal letter.

"We apologize for any inconvenience we may have caused you" is a recommended way to close a refusal letter.

Answer: False

Usually, a statement of bad news should be followed by a logical explanation.

Usually, a statement of bad news should be followed by a logical explanation.

Answer: False

The best reason to give the receiver for a refusal is "company policy" because it requires no further explanation.

The best reason to give the receiver for a refusal is "company policy" because it requires no further explanation.

Answer: False

"I have received and read your letter of April 12" is an effective neutral way to begin the first paragraph of a bad-news message.

"I have received and read your letter of April 12" is an effective neutral way to begin the first paragraph of a bad-news message.

Answer: False

In some circumstances, placing a refusal in the first sentence is justified.

In some circumstances, placing a refusal in the first sentence is justified.

Answer: True

Since the main message of a negative-news message is the bad news, more space should be devoted to the refusal than to the explanations for the refusal.

Since the main message of a negative-news message is the bad news, more space should be devoted to the refusal than to the explanations for the refusal.

Answer: False

By placing bad news in the first paragraph, receiver support is more likely than when it is presented after giving reasons.

By placing bad news in the first paragraph, receiver support is more likely than when it is presented after giving reasons.

Answer: False

In some circumstances, sharing bad news via email rather than face-to-face is justified.

In some circumstances, sharing bad news via email rather than face-to-face is justified.

Answer: True

Gerome has planned a distance presentation for new employees in his company's six locations. Since he has not previously met the participants in person, he should schedule a conference call with the participants to establish rapport prior to the distance presentation.

Gerome has planned a distance presentation for new employees in his company's six locations. Since he has not previously met the participants in person, he should schedule a conference call with the participants to establish rapport prior to the distance presentation.

Answer: True

Team members who are not currently speaking during the presentation should maintain eye contact with the audience or look at their own notes.

Team members who are not currently speaking during the presentation should maintain eye contact with the audience or look at their own notes.

Answer: False

To produce a unified team presentation, many experts recommend scheduling at least five practice sessions.

To produce a unified team presentation, many experts recommend scheduling at least five practice sessions.

Answer: True

Although North Americans prefer a direct approach (with the main idea presented first) in most presentations, many cultures including the Japanese, Latin Americans, and Arabs consider the straightforward approach tactless and rude.

Although North Americans prefer a direct approach (with the main idea presented first) in most presentations, many cultures including the Japanese, Latin Americans, and Arabs consider the straightforward approach tactless and rude.

Answer: True

North Americans are perceived by members of some cultures as too casual in their presentation style.

North Americans are perceived by members of some cultures as too casual in their presentation style.

Answer: True

One effective way to elicit feedback about your presentation from an intercultural audience is to frequently ask them if they understand.

One effective way to elicit feedback about your presentation from an intercultural audience is to frequently ask them if they understand.

Answer: False

Gestures should be eliminated during a business presentation since they distract your audience.

Gestures should be eliminated during a business presentation since they distract your audience.

Answer: False

When delivering a presentation, an impressive introduction of you as the speaker will help to establish your credibility with the audience.

When delivering a presentation, an impressive introduction of you as the speaker will help to establish your credibility with the audience.

Answer: True

Extemporaneous speeches require no preparation or rehearsal.

Extemporaneous speeches require no preparation or rehearsal.

Answer: False

Black text against a white background provides the greatest contrast.

Black text against a white background provides the greatest contrast.

Answer: True

Since color is an attention getter, the skilled presenter should use as many different colors as his or her software supports.

Since color is an attention getter, the skilled presenter should use as many different colors as his or her software supports.

Answer: False

As a general rule in presentations, a speaker should include only one major idea on each slide.

As a general rule in presentations, a speaker should include only one major idea on each slide.

Answer: True

To avoid clutter, you should limit slide content to key ideas presented in as few words as possible.

To avoid clutter, you should limit slide content to key ideas presented in as few words as possible.

Answer: True

Speakers who use presentation visuals are considered better prepared and more persuasive and interesting then speakers who do not use visuals.

Speakers who use presentation visuals are considered better prepared and more persuasive and interesting then speakers who do not use visuals.

Answer: True

The close of a presentation should be creative and memorable because audiences tend to remember what they hear last.

The close of a presentation should be creative and memorable because audiences tend to remember what they hear last.

Answer: True

In a typical business presentation, the number of major points should be limited to three to five.

In a typical business presentation, the number of major points should be limited to three to five.

Answer: True

Because spoken communication is more difficult to process than written communication, complex, lengthy sentences that are acceptable for written documents are NOT effective in a presentation.

Because spoken communication is more difficult to process than written communication, complex, lengthy sentences that are acceptable for written documents are NOT effective in a presentation.

Answer: True

Humor should not be used when introducing a presentation because it can be offensive to members of the audience.

Humor should not be used when introducing a presentation because it can be offensive to members of the audience.

Answer: False

Sierra is planning a presentation on teamwork. An important part of planning this presentation should be for her to determine what she wants to accomplish during this presentation.

Sierra is planning a presentation on teamwork. An important part of planning this presentation should be for her to determine what she wants to accomplish during this presentation.

Answer: True

To be effective as a presenter, you must spend time learning about the audience.

To be effective as a presenter, you must spend time learning about the audience.

Answer: True

Regina runs into her supervisor in the hallway and updates him on a current project. Such an encounter is a type of oral briefing.

Regina runs into her supervisor in the hallway and updates him on a current project. Such an encounter is a type of oral briefing.

Answer: True

T/F: A resignation message is written inductively.

T/F: A resignation message is written inductively.

Answer: True

T/F: A written acceptance of a job offer follows the inductive sequence, and a job-refusal message follows the deductive sequence.

T/F: A written acceptance of a job offer follows the inductive sequence, and a job-refusal message follows the deductive sequence.

Answer: False

T/F: If a job offer is extended over the phone, you should request that the company send a written confirmation of the job offer as well containing job title, salary, benefits, starting date, and anything else negotiated.

T/F: If a job offer is extended over the phone, you should request that the company send a written confirmation of the job offer as well containing job title, salary, benefits, starting date, and anything else negotiated.

Answer: True

T/F: Like a follow-up message, a thank-you message should be sent a few weeks after a job interview.

T/F: Like a follow-up message, a thank-you message should be sent a few weeks after a job interview.

Answer: False

T/F: Always let the interviewer initiate the salary topic.

T/F: Always let the interviewer initiate the salary topic.

Answer: True

What are some standard interview questions should you be prepared to answer during an interview?

What are some standard interview questions should you be prepared to answer during an interview?

Answer: Why you want the job, why you want to work for the organization, why the company should want you.

When presenting your qualifications during an interview, what should you emphasize on/provide evidence of?

When presenting your qualifications during an interview, what should you emphasize on/provide evidence of?

Answer: Five/six major points that have a direct relationship with the potential job, specific evidence of interpersonal skills.

According to leading career consultants, you must convince the interviewer of what three major points?

According to leading career consultants, you must convince the interviewer of what three major points?

Answer: That you can do the job, that you will do the job, and that you will not stress out everyone else while doing the job

T/F: If the interviewer calls you by your first name in the opening formalities, then it is appropriate for you to also address them by their first name.

T/F: If the interviewer calls you by your first name in the opening formalities, then it is appropriate for you to also address them by their first name.

Answer: False

What are the three parts of all interviews?

What are the three parts of all interviews?

Answer: Opening formalities, information exchange, closing

What job information should you know before going into an interview?

What job information should you know before going into an interview?

Answer: Job title, job qualifications, probable salary range for position, career path of the job.

What company information should be researched during your pre-interview planning?

What company information should be researched during your pre-interview planning?

Answer: Company name, current status in the industry, latest stock market quote, recent news and developments, scope of the company, corporate officers, products and services

T/F: During a stress interview, all interviewed candidates are asked the same questions in order to serve as points of comparison.

T/F: During a stress interview, all interviewed candidates are asked the same questions in order to serve as points of comparison.

Answer: False

What is the number one attribute interviewers are looking for within a person when conducting an interview to potentially fill a position?

What is the number one attribute interviewers are looking for within a person when conducting an interview to potentially fill a position?

Answer: Oral communication skills

Who are good possibilities to include in your references?

Who are good possibilities to include in your references?

Answer: Employers, former employers, people who work for the organization that you are looking to join, and college instructors

T/F: In order to avoid a tone of egotism, you should not use too many adjectives or adverbs that seem overly strong.

T/F: In order to avoid a tone of egotism, you should not use too many adjectives or adverbs that seem overly strong.

Answer: True

T/F: When gaps exist in employment history, the candidate should adjust other date so as not to reveal the gap and compromise chances of obtaining an interview.

T/F: When gaps exist in employment history, the candidate should adjust other date so as not to reveal the gap and compromise chances of obtaining an interview.

Answer: False

T/F: A letter of application should be biographical and trace the accomplishments (education, jobs, etc.) of the applicant in chronological order.

T/F: A letter of application should be biographical and trace the accomplishments (education, jobs, etc.) of the applicant in chronological order.

Answer: False

T/F: A job applicant need no longer be concerned about the possibility of gender discrimination in employment, since it has been illegal for decades.

T/F: A job applicant need no longer be concerned about the possibility of gender discrimination in employment, since it has been illegal for decades.

Answer: False

T/F: Networking is an important method for obtaining job leads, as the majority of job openings are not advertised.

T/F: Networking is an important method for obtaining job leads, as the majority of job openings are not advertised.

Answer: True

The writer of a long report that contains many ideas and sections will likely benefit from

The writer of a long report that contains many ideas and sections will likely benefit from

A. the preparation of a planning outline
B. the development of a list of jargon to be included
C. the elimination of objective terms
D. All of the Above


Answer: D

Organizing a message before writing it

Organizing a message before writing it 

A. Lengthens the time spent composing the message
B. Ensures that ideas are presented clearly and logically
C. Ensures that all ideas will receive equal emphasis
D. All of the Above


Answer: D

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?

Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?

Answer: Golden Rule of Communication

To project a positive, tactful tone in a written message,

To project a positive, tactful tone in a written message,

Answer: Avoid using second person when stating negative ideas

Zhenyu wants to select a channel of communication that will allow him the greatest degree of his message. Which channel generally provides the greatest control?

Zhenyu wants to select a channel of communication that will allow him the greatest degree of his message. Which channel generally provides the greatest control?

Answer: written

Which of the following channels is NOT relatively inexpensive?

Which of the following channels is NOT relatively inexpensive?

Answer: Face to face meeting

An effective communicator of a message develops the message from the receiver's viewpoint which a "you attitude" rather than a "me attitude".

An effective communicator of a message develops the message from the receiver's viewpoint which a "you attitude" rather than a "me attitude".

Answer: True

When a manager sends a message that has a grammar or spelling error, the receiver may question her credibility or feel disrespected.

When a manager sends a message that has a grammar or spelling error, the receiver may question her credibility or feel disrespected.

Answer: True

Sensitive communication, such as firing an employee, is best done with a letter so there is legal evidence of the action.

Sensitive communication, such as firing an employee, is best done with a letter so there is legal evidence of the action.

Answer: False

Broadly speaking, the four channels of communication include visual, written, oral and nonverbal.

Broadly speaking, the four channels of communication include visual, written, oral and nonverbal.

Answer: True

Appropriate channel selection is dependent on the purpose of your message.

Appropriate channel selection is dependent on the purpose of your message.

Answer: True

Organizational culture has little impact on the type, amount, or quality of communication in an organization.

Organizational culture has little impact on the type, amount, or quality of communication in an organization.

Answer: False