Which of the following guidelines should be followed when writing good-news and neutral messages?
a. The message must end with an appropriate friendly comment as in a face-to-face conversation.
b. If the message contains many questions, all of them should be grouped together at the beginning of the message.
c. The message must be written in the we-viewpoint.
d. The message should use the indirect approach of organizing the content.
e. If the message contains many questions, all of them should be grouped together in a single paragraph.
Answer: A
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