Which of the following guidelines should be followed when writing order acknowledgement messages?
a. Begin the message with bad news if there is any.
b. Focus on the delay of an order and stressing that it is your company's fault.
c. Refrain from mentioning a delay if it is due to unexpected reasons.
d. Use the we-viewpoint instead of the you-viewpoint.
e. End the message on a goodwill note.
Answer: E
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