Sometimes the task of acknowledging is complicated by your inability to send the goods requested right away. In such cases, you should:
a. use positive language.
b. focus on what could not be done and apologize.
c. use the we-viewpoint.
d. avoid focusing on the reader.
e. emphasize on the bad news.
Answer: A
If the answers is incorrect or not given, you can answer the above question in the comment box. If the answers is incorrect or not given, you can answer the above question in the comment box.