Which of the following is true when writing indirect claims?
a. One must present the facts without worrying about whether one is sounding unreasonable.
b. One must focus more on one's feelings while talking about facts.
c. One must express one's displeasure about the bad service frankly.
d. One must keep one's tone as objective as one can while making sure the problem is understood.
e. One must make one's point clear even if it sounds like one is blaming the reader.
Answer: D
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