Which of the following is true of the words to be used when writing the body of one's claim message?
a. The words describing the problem should express evident displeasure.
b. The words describing the problem should express disinterest in a continued relationship.
c. The words describing the problem should be courteous yet firm.
d. The words describing the problem should be in a tone of firmness with anger.
e. The words describing the problem should be focused on one's feelings.
Answer: C
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