Which of the following guidelines should be followed when writing a thank-you message?
a. The writer should not omit the salutation irrespective of the relationship with the reader.
b. The writer should use the first name if the relationship with the reader is a formal one.
c. The writer should use the we-viewpoint to write the message.
d. The tone should be formal and business-like.
e. The message should be brief and direct.
Answer: E
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