When following a specific plan for writing adjustment refusals, which of the following is the first step?
a. To refuse clearly and bluntly, never including a counterproposal
b. To not put a date reference early in the message
c. To use words that are on subject, are neutral about the decision, and set up one's strategy
d. To include a warning to the reader not to make requests for mishaps due to negligence
e. To present the strategy that explains or justifies, being factual and positive
Answer: C
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