Which of the following is true regarding setting up one's strategy to write an adjustment refusal?
a. One must never put a date reference early in the message.
b. One must begin at a point of common agreement and then explain how the case at hand is an exception.
c. One must ensure that one should state the facts explaining how the reader is to blame for the situation at hand.
d. One must include a warning to the reader not to make requests due to their fault.
e. One must use a tone that is blunt and frank.
Answer: B
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