When writing indirect claim messages, whatever final words one chooses, they should clearly show that:

When writing indirect claim messages, whatever final words one chooses, they should clearly show that:




a. the request is firm yet cordial and fair.
b. the request indicates evident displeasure.
c. the request expresses anger.
d. the request is indicative of disinterest in a continued relationship.
e. one is disappointed by the actions taken by the service provider.






Answer: A


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