Which of the following is true of writing the body of an indirect claim message?
a. Since one expects resistance from the reader, one must focus on one's feelings rather than mere facts.
b. Since one expects resistance from the reader, one must present one's case using facts and logic.
c. As resistance from the reader is definite, one must explain facts in a tone that expresses disinterest in a continued relationship.
d. Since resistance from the reader is inevitable, one must maintain a tone that indicates evident displeasure.
e. Since resistance is an expected outcome from the reader, the problem should be explained in a tone of firmness with anger.
Answer: B
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