Which of the following is true when writing the body of a claim message?
a. The problem should be explained in a tone that expresses disinterest in a continued relationship.
b. The problem should be explained in a blunt and frank manner, even if it sounds unreasonable.
c. The problem should be explained keeping the focus on one's feelings than mere facts.
d. The problem should be explained in a tone of firmness with anger.
e. The problem should be explained completely, giving enough information to permit the reader to judge the matter.
Answer: E
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